Mr Duke’s Ukulele School
Last updated: 29 October 2026
1. Who We Are
Mr Duke’s Ukulele School is an online music education programme operated by Elio Andrade, a sole trader based in the United Kingdom.
Website: https://mrdukeukuleleschool.co.uk
We respect your privacy and aim to be clear about how we use and protect your personal information.
2. Information We Collect
When a school registers for an account, we may collect:
- The name of the school.
- The name and contact details of the teacher or authorised adult registering.
- The school’s postal address and telephone number, if provided.
- An account username, email address and securely stored password information.
- Membership details, including trial status, payments and access expiry dates.
When someone contacts us through our website, we collect the name, email address and message they provide.
We may also collect technical information necessary to operate and protect the website, such as IP addresses and login activity.
3. How We Use Your Information
We use personal information to:
- Create and manage school accounts.
- Provide access to lessons and educational resources.
- Administer free trials and paid memberships.
- Confirm payments and membership activation.
- Respond to enquiries and provide teacher support.
- Maintain website security and resolve technical problems.
- Meet applicable legal and financial obligations.
We use this information where necessary to provide our services, meet legal obligations or pursue legitimate business interests, as appropriate.
4. Children’s Privacy
School accounts are intended for teachers, school administrators and other authorised adults.
Pupils do not need individual accounts to participate in the school programme.
We do not intentionally request pupils’ names, email addresses or other personal details through school registration.
Schools are responsible for supervising pupils when using the programme.
Technical information may still be processed when someone accesses the website or views embedded videos.
5. Payments
Online payments are processed securely by Stripe.
Stripe collects and processes payment information in accordance with its own privacy practices.
We receive information needed to confirm payments, manage memberships and maintain financial records.
We do not receive or store full payment card numbers through our WordPress website.
Stripe’s Privacy Policy: https://stripe.com/gb/privacy
6. Videos and Educational Content
Our educational videos are hosted by Vimeo and embedded on our website.
When a video is loaded or played, Vimeo may process technical information and use cookies or similar technologies.
For more information, visit:
7. Cookies
Our website uses cookies and similar technologies to support essential functions such as account login, security and website operation.
Some third-party services, including embedded videos and payment services, may use their own cookies or similar technologies.
Where legally required, we will request consent before using non-essential cookies or tracking technologies.
You can also manage cookies through your browser settings.
8. Contact Forms
When you send us a message through our Contact page, we use the information you provide to respond to your enquiry.
We do not automatically add contact form submissions to a marketing mailing list.
We will not send promotional emails without an appropriate legal basis.
9. Who We Share Information With
We use trusted service providers to operate our website and deliver our services, including:
- Hostinger, for website hosting.
- Stripe, for payment processing.
- Vimeo, for video hosting.
- WordPress plugins used for registration, membership management and contact forms.
These providers may process information as necessary to deliver their services.
We do not sell personal information.
10. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Account details may be retained while an account remains active and for a reasonable period afterwards.
Financial records may need to be kept for longer to meet legal and tax obligations.
Contact enquiries are retained only as long as needed to respond and maintain appropriate business records.
11. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- Request a copy of your personal information.
- Ask us to correct inaccurate information.
- Request deletion of information.
- Object to or restrict certain uses of your information.
- Request transfer of certain information.
- Withdraw consent where processing relies on consent.
You may also raise a concern with the UK Information Commissioner’s Office (ICO):
12. Keeping Your Information Secure
We take reasonable steps to protect personal information, including using secure website connections, account access controls and reputable service providers.
No online system can guarantee complete security, but we aim to protect the information entrusted to us.
13. Contact Us
If you have questions about this Privacy Policy or how your information is used, please contact:
Elio Andrade
Trading as Mr Duke’s Ukulele School
14. Changes to This Policy
We may update this Privacy Policy when our services, website features or legal obligations change.
The latest version will be available on this page, together with its last updated date.